Shipping Policy
Last updated: [16.03.26]
1. Overview
This Shipping Policy explains how orders placed through Of Earth & Silva are processed and delivered.
All pieces are designed, produced, packaged and dispatched from the United Kingdom by Fern Hockley-Telles, trading as Studio Silva Concepts.
As a small independent studio producing handmade objects in limited quantities, each order is handled with care and attention.
2. Production and Processing Time
Many pieces available through the online shop are made to order or produced in small batches. As a result, orders require a short production period before dispatch, to ensure each object is carefully crafted and finished for you.
For items purchased during a product release, the typical production time-frame is:
10–14 working days before dispatch
This time-frame allows for:
fabrication and finishing
quality checking
careful packaging
During particularly busy release periods, production times may occasionally vary slightly. Customers will receive confirmation once their order has been dispatched.
For custom or commissioned pieces arranged via direct enquiry, production timelines will be agreed individually with the client prior to confirming the order.
3. Shipping Destinations
We currently ship to customers within the following regions:
- United Kingdom
- Selected European destinations, including:
Ireland
France
Germany
Netherlands
Belgium
Denmark
Sweden
Spain
Italy
Portugal
If you are located outside these regions and are interested in purchasing a piece, please contact us and we will do our best to accommodate your request where possible.
4. Shipping Methods
Orders are shipped using reliable tracked delivery services.
Shipping providers may vary depending on the destination and value of the item. All shipments will be carefully packaged to ensure the safe delivery of delicate or handcrafted pieces.
Tracking information will be provided once your order has been dispatched where available.
5. Estimated Delivery Times
Delivery time-frames begin after dispatch, not from the date the order is placed.
Estimated delivery times are:
United Kingdom
Typically 1–3 working days after dispatch.
Europe (selected destinations)
Typically 5–10 working days after dispatch.
Please note that these time-frames are estimates only and may vary depending on postal services, customs processing, and seasonal demand.
6. Shipping Costs
Shipping costs are calculated at checkout based on:
the destination country
item size and weight
shipping service required
All shipping costs will be clearly displayed before completing your purchase.
7. Additional Charges: International Shipping, Import VAT and Customs
Orders shipped from the United Kingdom to countries within the European Union may be subject to the following:
import VAT
customs taxes
handling fees
These charges are applied by the destination country, they are determined by local customs authorities and they are the responsibility of the customer.
Unfortunately, Of Earth & Silva has no control over these charges and cannot predict the exact amount that may be applied.
Customers are encouraged to check their country’s import policies before placing an order.
8. Refused Shipments Due to Customs Charges
If a shipment is refused by the recipient due to unpaid import duties, taxes, or customs fees, and the parcel is returned to us, we reserve the right to deduct from any refund:
the original shipping costs
return shipping charges
any customs or administrative fees incurred
Any remaining balance will be refunded to the original payment method once the returned parcel has been received.
9. Delivery Delays
While we aim to ensure timely delivery, Of Earth & Silva cannot be held responsible for delays caused by circumstances outside our control, including:
postal service disruptions
customs processing delays
extreme weather conditions
international transport issues
10. Incorrect Addresses
Please ensure your shipping address is accurate at the time of purchase.
We cannot be responsible for orders delivered to incorrectly supplied addresses.
If you notice an error in your shipping information, please contact us as soon as possible and we will do our best to assist before the order is dispatched.
If you need to make changes to your shipping address after the item has been dispatched, this will need to be dealt with by contacting the delivery service directly - We cannot take responsibility for this once it has left our studio.
11. Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
We may request photographs of the packaging and item in order to assist with an investigation with the shipping provider.
Where appropriate, we will work with the courier to determine the best possible resolution.
12. Contact
If you have any questions about shipping or delivery, please contact: