Privacy Policy
Last updated: [16.03.2026]
1. Introduction
This Privacy Policy explains how personal information is collected, used and protected when you visit or interact with the website of Of Earth & Silva.
This website is operated by Fern Hockley-Telles, trading as Studio Silva Concepts, operating under the brand Of Earth & Silva (“we”, “us”, “our”).
We are committed to protecting your privacy and handling your personal data responsibly and in accordance with UK GDPR and the Data Protection Act 2018.
By using this website, you agree to the practices described in this policy.
2. Information We Collect
We may collect and process the following types of personal information:
Information you provide directly
You may provide personal information when you:
submit a contact form
send a design enquiry
subscribe to a newsletter
place an order through our online shop
This information may include:
name
email address
shipping and billing address
telephone number (if provided)
details about your design enquiry or purchase
Transaction information
When you make a purchase, payment information is processed securely by our payment provider Stripe.
We do not store full payment card details.
Website usage information
When you visit our website hosted on Squarespace, certain information may automatically be collected, including:
IP address
browser type
device information
pages visited
time spent on pages
This information helps us understand how visitors use our website and how we can improve the experience.
3. How We Use Your Information
We use personal information to:
respond to enquiries and design consultations
process and fulfil product orders
communicate with customers about orders or services
provide customer support
improve our website and services
send occasional updates or newsletters (only where consent has been given)
We will never sell your personal information to third parties.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases to process personal data:
Contractual Necessity
To process and fulfil orders or provide requested services.
Legitimate Interests
To operate and improve our website and business.
Consent
For example when you subscribe to marketing emails.
You may withdraw consent at any time.
5. Sharing Your Information
We may share your information with trusted third-party service providers where necessary to operate our business.
These may include:
Website Hosting and Infrastructure
Our website is hosted by Squarespace, which processes certain data required to operate the site.
Payment Processing
Payments are securely processed through Stripe.
Shipping Providers
Delivery services may receive your name and address for the purpose of fulfilling orders.
These providers process data only to the extent necessary to perform their services.
6. Data Storage and Security
We take reasonable steps to protect your personal information and ensure it is handled securely.
Data may be stored securely through systems operated by our service providers, including Squarespace and Stripe.
While we take appropriate measures to safeguard personal data, no internet transmission can be guaranteed to be completely secure.
7. International Data Transfers
Some service providers we use may store or process data outside the United Kingdom or European Economic Area.
Where this occurs, appropriate safeguards are used to ensure personal data remains protected in accordance with applicable data protection laws.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
fulfilling orders
maintaining business records
complying with legal or accounting obligations
9. Your Data Protection Rights
Under UK data protection law, you have the following rights to:
request access to the personal data we hold about you
request correction of inaccurate information
request deletion of your personal data
object to or restrict processing of your data
withdraw consent for marketing communications
To exercise any of these rights, please contact us using the details further below.
10. Cookies
This website may use cookies and similar technologies to improve functionality and analyse website traffic.
Cookies are small data files stored on your device that help websites recognise returning visitors and understand how users interact with the site.
You can manage or disable cookies through your browser settings.
Additional information about cookie use is provided in our separate Cookie Policy.
11. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites. Visitors should review the privacy policies of external sites before submitting personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
The most current version will always be available on this page.
13. Contact
If you have any questions about this Privacy Policy or how your personal data is handled, please contact: